A helpline has been set up to provide essential assistance to those who don’t have a network of support, but or who are at increased risk if they contract Coronavirus (COVID-19). It is for anyone who:
• cannot get online
• is over 70
• is disabled
• requires the support of mental health services
• is pregnant
• receives a flu jab for health reasons
The service offers help to people in these categories who do not have family or existing community support. The helpline – 0800 111 4000 – will operate during core working hours of Monday to Friday 9am to 5pm, while plans are developed to extend it to operate for a longer period each day.
Callers will be automatically connected to their local authority who will support them to access the service they need, such as:
• essential food and medication
• links to local social work services for vulnerable children or adults
• emotional support
• contact with local volunteer groups
This service is in addition to localised support already available for people who have received letters advising them to shield themselves. However, any of those in the shielding category who are not yet receiving assistance, who do not have family and cannot get online can access support via this new helpline.
For those who are able to get online the website address is